Booking pages
A page for each person for email signatures, shareable links for a meeting type, and links that book with several people at once.
ScheduleHelm. scheduling platform
Online booking · Early access
Customers pick a time. Everything else gets done for you.
ScheduleHelm gives customers a booking page in their own time zone, then puts the booking where your team works: the Outlook invite and Teams meeting, the Autotask ticket and service call, or your own app. Start with booking on its own and add modules as you need them. Hosted for you by GDS Technology.
- No double bookings
- Each side sees their own time zone
- Built for GDS's own service desk
Booking
Everything a booking needs, on its own or with your systems
This is the core every customer gets. It works for any business that books time with its customers, with Microsoft 365 calendars.
Teams and round-robin
Offer a time when anyone on the team is free, and give it to whoever was booked least recently.
Real availability
Working hours, lunch breaks, buffers, notice, daily limits and time off, checked against each person's Outlook calendar.
Outlook and Teams
The invite, changes and cancellations come from your own person's Outlook, with a Teams meeting for online types. Recording is optional.
Travel time, kept private
On-site visits get travel time on the staff calendar. The customer's invite shows only the visit.
Fee policies
Late-change and no-show fees, with the wording customers agree to. Each booking keeps the terms it was made under.
Booking on your website
Two lines of HTML put a booking page or button on your site, and record the page and campaign the visitor came from.
QR codes for visitors
Links and QR codes left at a customer's site, so a third party such as a carrier's technician can book a visit for them.
For MSPs on Autotask
Schedule from the ticket, and let the paperwork do itself
The Autotask module books onto tickets and project tasks. Your dispatchers schedule from a LiveLink on the ticket, or send the customer a link to pick their own time.
On the ticket
A "Schedule" LiveLink opens the booking page for that ticket or project task, with the customer's time beside the tech's.
Service calls and notes
Contact matched or created, service call with the technician, ticket status and a note, all done for you.
Busy means busy
Service calls, appointments, to-dos and approved time off in Autotask block time, as well as Outlook.
Fees on the bill
A late change or no-show adds a pending charge to the ticket under the billing code you pick.
Connects through PSARelay when you run it, or straight to the Autotask API.
In your own app
Keep customers in your app from the first tap to the booking
The App and API module gives your app or software the same booking engine the pages use, so customers never get sent off to a web page to finish.
- 1
List open times
Your app asks for open times in the customer's time zone and shows them in its own screens.
- 2
Book, move, cancel
Hold a time, book it, reschedule or cancel, with the same rules and fees as the booking pages.
- 3
Hear about changes
Signed webhooks tell your app the moment a booking is made, moved, cancelled or missed. No polling.
- 4
Stay safe
Your server calls ours, so the phone never holds a key. Repeated requests never book twice.
Modules
Start with booking. Add what your business runs on.
Hosted, updated and supported by GDS Technology, with a separate copy for each customer. Early-access pricing; talk to us for a quote.
Booking
Works on its own. For any business that books time with customers.
Early-access pricing
- Personal, team and shareable booking pages
- Booking on your website, inline or as a button
- Outlook invites and Teams meetings
- Late-change and no-show fee policies
Autotask module
For MSPs: bookings land on Autotask tickets and project tasks.
Early-access pricing
- Everything in Booking
- Schedule from a ticket or project with a LiveLink
- Service calls, statuses and notes done for you
- Late fees added as ticket charges
App and API module
Book from your own mobile app or software, without sending people to a web page.
Early-access pricing
- Everything in Booking
- API to list open times, book, move and cancel
- Signed webhooks when a booking changes
- Server to server, so no secrets on the phone
FAQ
ScheduleHelm questions
Do we need Autotask?
No. Booking works on its own for any business. The Autotask module is an add-on for MSPs and other teams that run Autotask.
Which calendars does it work with?
Microsoft 365: Outlook calendars for busy time and invites, and Teams for online meetings. Google calendars aren't supported yet.
Is this what GDS uses?
Yes. ScheduleHelm was built for GDS Technology's own scheduling: customer visits on Autotask tickets and sales meetings booked from the website. Early access brings it to other businesses.
We already use a scheduling tool. Can we move?
Yes. We set up your meeting types, hours, teams and fee policies with you, and your people and their calendars are linked for you, so nobody connects their own account.
Where does it run?
GDS hosts a separate copy for each customer. Your bookings, customers and settings aren't shared with anyone else.
Is it made by Kaseya or Microsoft?
No. ScheduleHelm is an independent product of GDS Technology. It works with Autotask and Microsoft 365 through their APIs and isn't affiliated with or endorsed by Kaseya or Microsoft.
Let customers book themselves, and keep your systems up to date
Early access is open to a small group of businesses. Tell us how you book today and we'll show you ScheduleHelm set up like yours.
ScheduleHelm is a product of GDS Technology. Autotask is a trademark of Kaseya; Microsoft 365, Outlook and Teams are trademarks of Microsoft. ScheduleHelm is not affiliated with or endorsed by either. Examples are illustrative.